Return Policy
Return Policy
Last Updated: 01.01.2024
Customer satisfaction is our top priority. If you are not satisfied with your purchase, please do not hesitate to return it. Below you can find information about our return policy.
1. Return Period
You may return your products within 7 from the date of delivery.
2. Return Conditions
Products must be unused and in their original packaging.
There should be no damage to the product.
The invoice or proof of purchase must be included with the returned items.
3. Return Process
Please contact us at stonefiesta@gmail.com if you wish to return a product. We will provide you with a return request form.
Send the product you wish to return to www.stonefista.com address.
4. Return Shipping Costs
Return shipping costs will be covered by our store if the product is faulty or was sent incorrectly. In other cases, the return shipping costs will be the customer's responsibility.
5. Return Process
Returned products will be reviewed and approved within 3 after reaching us.
Once your return request is approved, your payment will be refunded within 14.
6. Non-Returnable Items
The following items cannot be returned:
Customized products
Hygiene products (jewelry, accessories, etc.)
Discounted or promotional items
7. Contact Information
For more information about our return policy or any questions, please contact us:
Email: stonefiesta@gmail.com